Terms & Conditions
Introduction
Welcome to our website. These Terms & Conditions govern your use of our website, products, and services related to the sourcing, testing, and delivery of authentic Rudraksha beads. By accessing this website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
Our organization is spiritually driven and dedicated to providing genuine, certified, and ethically sourced Rudraksha from sacred origin regions such as Nepal, Indonesia, and India. We request all users, devotees, and spiritual seekers to read these terms carefully before using our website.
Acceptance of Terms
By visiting our website, browsing our products, or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you are advised not to use our website or services.
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the revised terms.
Products and Authenticity
We specialize in sacred and authentic Rudraksha beads that are carefully sourced, tested, and certified to maintain their originality and spiritual value. Each Rudraksha is selected with spiritual integrity and respect for its natural structure.
While we ensure authenticity and proper testing, the spiritual effects, benefits, and outcomes of Rudraksha may vary from person to person based on belief, usage, and spiritual practices. We do not guarantee specific spiritual, health, or life results from using any product.
Use of Website
By using our website, you agree to:
Provide accurate and complete information when placing orders or submitting forms
Use the website only for lawful purposes
Not engage in any activity that may harm, disrupt, or misuse the website
Not copy, reproduce, or misuse website content without permission
Any misuse, fraudulent activity, or unauthorized access may result in termination of access and legal action if necessary.
Pricing and Payments
All prices listed on the website are subject to change without prior notice. We strive to maintain accurate pricing, but in rare cases, errors may occur. If a pricing error is identified after an order is placed, we reserve the right to cancel or revise the order after informing the customer.
Payments must be made through the approved payment methods available on the website. All transactions are processed securely through trusted payment gateways. We do not store sensitive payment information such as card details on our servers.
Order Confirmation and Processing
Once you place an order, you will receive a confirmation via email or phone. Order processing begins only after successful payment verification.
We reserve the right to:
Accept or reject any order at our discretion
Cancel orders due to stock unavailability, incorrect pricing, or suspicious activity
Request additional verification for high-value or international orders
In case of order cancellation from our end, a full refund will be processed as per the refund policy.
Shipping and Delivery
We provide worldwide delivery of certified and tested Rudraksha beads. Shipping timelines may vary based on location, availability, and courier services.
Key shipping terms:
Delivery timelines are estimates and not guaranteed
Delays may occur due to customs, logistics, or unforeseen circumstances
Customers must provide accurate shipping details
Any additional customs duties or import taxes (if applicable) are the responsibility of the customer
We are not liable for delays caused by courier partners or external factors beyond our control.
Returns, Refunds, and Exchanges
Due to the sacred and spiritual nature of Rudraksha products, returns and refunds are handled with careful consideration.
Returns may be accepted only if:
The product is damaged during transit
The wrong product was delivered
The issue is reported within 48 hours of delivery with proper proof (images/videos)
Products must be unused and in original condition with packaging.
Refunds (if approved) will be processed within a reasonable timeframe through the original payment method.
We do not accept returns based on personal beliefs, spiritual expectations, or change of mind after purchase.
Spiritual Guidance Disclaimer
We may provide guidance regarding Rudraksha selection, usage, and spiritual significance. Such guidance is based on traditional knowledge and experience and should not be considered medical, legal, or professional advice.
Users are advised to consult appropriate professionals for medical, psychological, or financial concerns. Our role is purely spiritual and informational.
Intellectual Property Rights
All content on this website, including text, images, logos, product descriptions, graphics, and design elements, is the intellectual property of our organization and is protected under applicable copyright and intellectual property laws.
You may not:
Copy or reproduce website content
Use images or descriptions for commercial purposes
Modify or distribute any material without written permission
Unauthorized use may lead to legal action.
Limitation of Liability
We strive to provide accurate information, authentic products, and reliable services. However, we shall not be held liable for:
Any indirect or incidental damages
Spiritual interpretation differences
Misuse of Rudraksha products
Delays caused by external shipping or logistics partners
Technical issues or temporary website downtime
Use of our website and products is at your own discretion and spiritual belief.
User Conduct
Users agree not to:
Post false, misleading, or offensive information
Attempt to hack, disrupt, or damage the website
Use the website for illegal or unethical activities
Impersonate another person or entity
Violation of these terms may result in restricted access and legal action if required.
Privacy and Data Protection
Your privacy is important to us. Any personal information collected through the website is handled securely and in accordance with our Privacy Policy. We do not sell, rent, or misuse your personal data and use it only for order processing, communication, and service improvement.
Third-Party Services and Links
Our website may include links to third-party websites or services for payment processing, shipping, or informational purposes. We are not responsible for the content, policies, or practices of external websites. Users are encouraged to review their respective terms and privacy policies before engaging with third-party platforms.
Force Majeure
We shall not be held responsible for failure or delay in performance due to events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, transportation disruptions, or unforeseen technical failures.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of the use of this website, products, or services shall be subject to the jurisdiction of courts located in Delhi, India.
Contact Information
For any queries related to these Terms & Conditions, orders, or services, you may contact us:
Phone: +91 99718 65005
Email: ruchienterprises08@gmail.com
Address: WZ-136, Street No. 43, A-Block, Arya Samaj Road, Uttam Nagar, Delhi, India – 110059